Case Studies
Selected work from active partners. Names withheld under NDA but specifics are real — happy to introduce on request.
Featured — Amazon Top 50 Pet Brand · United States
81% defect rate reduction in one quarter
A Top-50 Amazon US pet brand had been sourcing from a Shenzhen trading company for 18 months. Defect rate had crept from 1.8% to 4.2%. Amazon return rate was hitting 6%, threatening their Buy Box position.
They moved 12 SKUs to Xiaohan in Q2 2024. First production run shipped at 0.8% defect rate. Amazon return rate dropped to under 2% by month 3. Their Brand Registry average rating moved from 4.1 to 4.6 stars over six months.
- Volume: 1,200 → 4,500 units / month (steady-state)
- Lead time: 35 days first order, 25 days for repeat orders
- Customization: Full color + logo + branded carton + multi-language manual
Key outcomes
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Zero EU customs holds across 14 shipments
European pet retailer with 90 stores needed REACH-compliant stainless steel. We delivered SVHC declarations matched to their HS codes. 14 consecutive 40HQ containers cleared EU customs without flags.
28-day cycle for a brand-new market entrant
A 6-person Tokyo pet startup needed their first 500 units for a Tokyo trade show. We quoted on day 1, locked spec on day 4, started production day 5, shipped DHL on day 26. They closed three distributor deals at the show.
White-label app + custom firmware, 4-week dev cycle
Paris-based smart pet brand wanted their own Cube EA variant with custom firmware (different sensor thresholds) + branded iOS/Android app. We delivered both within 4 weeks. App passed App Store / Play Store review on first submission.
Cross-border DDP with FNSKU labeling
Mexico City retail chain wanted product delivered directly to their 40 stores, ready-to-shelf. We applied FNSKU + Mexican consumer labels at the factory, handled DDP customs clearance, and delivered to a 3PL warehouse near Mexico City for last-mile.
Sub-50dB motor spec for premium positioning
Korean DTC brand selling at ₩400,000+ price point needed industry-best quietness. We re-engineered motor mount + added acoustic damping. Measured noise: 47dB at 1m. They marketed it as “quietest litter box in Korea” — verified by independent lab.
FSC-certified packaging for sustainability tender
Australian retail chain’s sustainability tender required FSC-certified cartons + recyclable inserts. We switched their carton supplier within 2 weeks and provided FSC chain-of-custody documents. They won the tender; we’re now in 220 stores.
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